Frequently Asked Questions
Our highly knowledgeable friendly staff are on hand to help guide and recommend products to you, we are available through live chat between 8:30am and 5:30pm or by calling us between 8:30am and 4:30pm.
All deliveries are sent on a next day service using our couriers DPD and Parcel Force.
We offer 2 delivery options, standard and Express delivery, full details can be viewed here on our Delivery page
Since 2001 we are proud to have been supplying high quality personalised clothing across the UK to businesses, brands, NHS Organisations, Councils, Clubs, Schools and more.
Most likely! we are always adding new products to our website, should you not find what you are looking for there is a high probability we can supply it.
If you need help with your order, you can contact one of our helpful, informative and friendly team anytime between 8:30am to 5.00pm Monday to Friday via the live chat or by phone.
We have no minimum order for plain items so you are welcome to purchase any of our items as single quantities, in order to test the quality, fabric and size before purchasing a larger order, these can be returned to us for a full refund of both the garments and delivery.
You should try and upload the best quality, highest resolution version of your logo or design that you have.
If you upload a file that is too low quality to print or embroider, our team will contact you to discuss how best to proceed.
Our aim is to ensure your logo will look as good as possible.To ensure your logo is of the highest quality we require a vectored EPS, AI or PDF File.
If you do not have access to these formats please send over a high resolution jpeg or PNG, preferably with background removed.
Our artwork team will review the file you have and will advise if an additional redraw is required.
We are happy to help create simple logos or text, depending on what is involved this may incur a small fee. Please contact us to discuss your requirements.
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items.
Plain garments can be returned to us for an exchange or refund. If you have not requested a return within 14 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
There will be a set up charge, this is a one off payment which is applied at the checkout. Once you have paid the setup charge for your customisation, you will only be charged the garment and application fees for any future orders unless the logo is changed or altered.
Embroidery - £8.00 Print - £8.00